Request for Manual Rescore of CompTIA Exam
- Manual Rescore of your certification exam
- Verification of your exam results by a CompTIA staff member
- Non-refundable, regardless of the outcome
CompTIA and industry Subject Matter Experts work closely with Pearson VUE to establish defensible and auditable scoring criteria. CompTIA uses specialized technology and software to ensure every exam delivered via Pearson VUE’s exam delivery platform is accurately scored 100% of the time. In addition, the performance of all CompTIA exams is routinely analyzed by professional psychometricians holding PhDs in their field. Finally, the outcomes of these analyses are routinely reviewed and audited by ANSI auditors.
If candidates wish to challenge the results of their CompTIA exam, they have the right to do so after paying a small fee that covers the cost of a staff member’s time to manually rescore their exam results. The fee is non-refundable, regardless of the outcome of the manual rescore process.
The purchase of a manual rescore includes the following services. A CompTIA staff member trained in reviewing exam results will:
- Locate and export all the exam results (answers) you provided during your exam
- Review your exam results following departmental procedures and protocols
- Compare each answer against the answer key
- Confirm each score, including performance-based questions (simulations)
- Tally the total score and compare it to the score generated by Pearson VUE’s exam delivery system
The final outcome of the manual rescore process (e.g. score is accurate/score is not accurate) will be shared with CompTIA’s Customer Service Team who will then convey the outcome to the requesting candidate. Due to confidentiality, the detailed outcomes from the process outlined above can never, under any circumstances, be shared with other CompTIA staff members, the requesting candidate nor any other third party.
