What is an Exam Voucher?

A CompTIA exam voucher is a unique code that will enable you to take your exam at an authorized CompTIA Test Service Provider. Exam vouchers are used similar to a gift card. For example, employers often use vouchers to pay for their employees’ exams or parents may purchase vouchers for their children.

Exam Voucher Details

• Vouchers are non-refundable and non-returnable.
• One voucher is applicable towards one exam at an authorized CompTIA Test Service Provider.
• All vouchers, including any retakes, are valid for 12 months from the date of purchase unless otherwise noted.
• You must register and take your exam prior to the voucher expiration date.
• Voucher expiration dates cannot be extended under any circumstances.
• Certification exam retirement dates supersede voucher expiration dates. CompTIA may retire certifications and corresponding exams prior to voucher expiration dates.
• Visit the CompTIA website for certification exam information, including exam launch and retirement dates.
• Vouchers are country and currency restricted.
• CompTIA and the participating test providers are not responsible for lost or stolen vouchers.
• Vouchers cannot be redeemed for cash or credit.
• CompTIA vouchers may not be resold.

Exam Retake Details

• For voucher purchases that include a retake, if you fail the exam on your first attempt use the same voucher to register and retake the exam.
• All vouchers, including any retakes, expire 12 months from the date of purchase, unless otherwise noted.
• The retake is only valid for the same exam version that you failed. You cannot use the retake for a different version of the exam.

Additional Order Information

• Order information will be emailed within 3 - 4 hours from purchase.
• You will receive two emails. The first email will be your order confirmation and the second email will include your exam voucher, the voucher expiration date and voucher terms and conditions. Check your spam, junk and promotional folders.

Redeeming Your Voucher

• Redeem your voucher to schedule your CompTIA certification exam by visiting https://login.comptia.org

What is CompTIA Live Online Training

With all the comfort and flexibility of an online environment, Live Online Training with a CompTIA instructor simulates the traditional classroom learning experience by allowing two-way communication, allowing you to ask questions and participate in discussions.

CompTIA Live Online Training classes are led by highly qualified CompTIA instructors. Each instructor holds the certification being taught and has real-world IT experience. CompTIA instructors follow industry-standard IT training best practices to get results; at the end of your session, you'll be trained on everything you need to know to pass your CompTIA certification exam.

Live Online Training Computer Requirements

• Internet access with a minimum of 10 Mbps download and 1 Mbps upload speeds. 20 Mbps download and 2 Mbps upload speed or higher are recommended. 
• Headphones, microphone and webcam compatible with your chosen computer. 

Accessing Your Live Online Training Session

All CompTIA Live Online Training courses are now presented on our learning platform Canvas. This resource makes all of your learning materials, including CertMaster Learn+Labs and CertMaster Practice, as well as the Zoom classroom link and course recordings available in one convenient location. Students will be sent an invitation via email the Thursday prior to the start of the live session.

CompTIA is unable to provide training to students in the states of VA and NM, due to licensure regulations. We can offer other training solutions to residents of these states, please email comptiavirtualtraining@comptia.org to inquire about options.

Grievance Policy for CompTIA Live Online Training (LOT) Programs

Purpose:

To establish a fair and transparent process for raising, addressing, and resolving grievances raised by students enrolled in CompTIA’s Live Online Training (LOT) programs (“CompTIA LOT Programs”) in a timely and appropriate manner.

Scope:

This policy applies to all students enrolled in CompTIA LOT Programs.

Definitions:

Grievance: A formal expression of dissatisfaction or complaint regarding any aspect of CompTIA LOT Programs, including but not limited to course content, instructor performance, facilities, or administrative processes.

Process:

1. All grievances must be submitted in writing to the CompTIA Compliance Department at compliance@comptia.org within 30 days of the incident or issue that led to the grievance.
2. CompTIA’s Compliance Department will acknowledge receipt of the grievance within five (5) business days and will initiate an investigation into the matter.
3. The Compliance Department will perform a fact investigation based on the grievance, which may include gathering relevant information and documentation, including statements from the student, the instructor, and any other relevant parties.
4. The Compliance Department will review the information and make a determination on the grievance within 30 days of receipt of the grievance. The Compliance Department will communicate such determination and any proposed resolution to the student in writing. If additional time is needed to make and/or communicate this determination, the Compliance Department will notify the student in writing.
5. If the student is not satisfied with CompTIA’s initial determination, the student may appeal within 15 days of receiving the determination. An appeal must be made in writing, to compliance@comptia.org.
6. If applicable, within 30 days of receiving the appeal, CompTIA shall make a final and binding decision regarding the grievance, after taking into consideration the original grievance, all available facts, and any supplemental materials provided by the student in the appeal.

Confidentiality:

All information related to a grievance will be treated as confidential and will only be shared with those individuals directly involved in the grievance process. CompTIA will take all reasonable steps to protect the privacy of the student and any other individual(s) involved in the grievance process.

Non-Retaliation:

CompTIA prohibits retaliation against any student for filing a grievance or participating in the grievance process. Any student who believes they have been subjected to retaliation should contact compliance@comptia.org immediately.

Contact Information:

Students may contact CompTIA Compliance at compliance@comptia.org for assistance with the grievance process or to submit a grievance.

Illinois Complaint Procedure

If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Illinois Board of Higher Education, Division of Private Business and Vocational Schools. Student complaints must be submitted in writing to the Board (Section 85(i)(1) of the Act). Information about the complaint may be submitted online through the IBHE website (www.ibhe.org). Additional information regarding the complaint process can be obtained by contacting the Board at:

Illinois Board of Higher Education

Division of Private Business and Vocational Schools

1 N. Old State Capitol Plaza, Suite 333

Springfield, IL 62701-1377

Phone Number: (217) 782-2551 Fax Number: (217) 782-8548 Website: www.ibhe.org

What is CertMaster Practice?

CompTIA CertMaster Practice is an online knowledge assessment and training companion tool to help you prepare for your CompTIA certification exam. Featuring an adaptive question-first design, CertMaster Practice quickly assesses what you already know and what you still need to learn. For those topics where you need more support, CertMaster Practice provides personalized remediation and feedback. Once you’re ready, you can demonstrate your knowledge on a timed practice test complete with performance-based questions.

• Speed-up learning
• Increase retention
• Build confidence

Topics Covered

Module 1: Networking Fundamentals

Module 2: Network Implementations

Module 3: Network Operations

Module 4: Network Security

Module 5: Network Troubleshooting

Practice Test

License Information

• One CompTIA CertMaster Practice for Network+ (N10-008) license
• Once activated, CertMaster Practice for Network+ (N10-008) is valid for 12 months

How to Access CertMaster Practice

CertMaster Practice is now fully integrated with our online learning platform Canvas.

Students will be sent an invitation via email the Thursday prior to the start of Live Online class, which will provide access to all of the learning materials needed for the course.

What is CertMaster Learn integrated with CertMaster Labs?

CertMaster Learn is a comprehensive eLearning experience that helps learners gain the knowledge and practical skills necessary to be successful on CompTIA certification exams, and in their IT career. A Learning Plan helps learners stay on track with your studies, while robust analytics bring awareness of strengths and weaknesses.

CertMaster Labs make it easy for learners to practice and apply their skills in real workplace scenarios in preparation for the certification exam. All lab activities use real equipment and software, offer feedback and hints, and provide a score based on learner inputs, ultimately guiding learners to the most correct and efficient path through job tasks.

In the integrated experience, CertMaster Labs are integrated as Study Tasks within the CertMaster Learn Learning Plan, accessible through a single login and seamless workflow. Easy-to-use course management tools provide a comprehensive suite of instructor resources alongside a reporting dashboard, making course preparation and progress tracking simple and efficient.

Topics Covered

Lesson 1: Comparing OSI Model Network Functions

Lesson 2: Deploying Ethernet Cabling

Lesson 3: Deploying Ethernet Switching

Lesson 4: Troubleshooting Ethernet Networks

Lesson 5: Explaining IPv4 Addressing

Lesson 6: Supporting IPv4 and IPv6 Networks

Lesson 7: Configuring and Troubleshooting Routers

Lesson 8: Explaining Network Topologies and Types

Lesson 9: Explaining Transport Layer Protocols

Lesson 10: Explaining Network Services

Lesson 11: Explaining Network Applications

Lesson 12: Ensuring Network Availability

Lesson 13: Explaining Common Security Concepts

Lesson 14: Supporting and Troubleshooting Secure Networks

Lesson 15: Deploying and Troubleshooting Wireless Networks

Lesson 16: Comparing WAN Links and Remote Access Methods

Lesson 17: Explaining Organizational and Physical Security Concepts

Lesson 18: Explaining Disaster Recovery and High Availability Concepts

Lesson 19: Applying Network Hardening Techniques

Lesson 20: Summarizing Cloud and Datacenter Architecture

Integrated Labs:

Assisted Lab: Exploring the Lab Environment

Assisted Lab: Configure a SOHO Router

Assisted Lab: Capture Network Traffic

Assisted Lab: Configure Interface Settings

Assisted Lab: Configure IPv4 Static Addressing

Assisted Lab: Analyze ARP Traffic

Assisted Lab: Use Tools to Test IP Configuration

Assisted Lab: Configure IPv6 Static Addressing

Assisted Lab: Configure Static Routing

Assisted Lab: Configure Dynamic Routing

APPLIED Lab: Troubleshoot IP Networks

Assisted Lab: Use Network Scanners

Assisted Lab: Analyze a DHCP Server Configuration

Assisted Lab: Analyze a DNS Server Configuration

Assisted Lab: Analyze Application Security Configurations

Assisted Lab: Configure Secure Access Channels

Assisted Lab: Configure SNMP and Syslog Collection

Assisted Lab: Analyze Network Performance

APPLIED Lab: Verify Service and Application Configuration

Assisted Lab: Configure a NAT Firewall

Assisted Lab: Configure Remote Access

APPLIED Lab: Troubleshoot Service and Security Issues

Assisted Lab: Develop Network Documentation

Assisted Lab: Backup and Restore Network Device Configurations

Assisted Lab: Analyze an On-Path Attack

Assisted Lab: Configure Port Security

License Information

• One license provides access to CertMaster Learn for Network+ (N10-008) with CertMaster Labs integrated throughout the course
• Once activated, the license is valid for 12 months

How to Access CertMaster Learn integrated with CertMaster Labs

CertMaster Learn integrated with CertMaster Labs is now fully integrated with our online learning platform Canvas.

Students will be sent an invitation via email the Thursday prior to the start of Live Online class, which will provide access to all of the learning materials needed for the course.